ITIL Foundation

ITIL ( Information Technology Infrastructure Library) Training & Certification

Designed for IT professionals gain the knowledge, skills & competencies they need to deliver a quality IT Service Provider


ITIL stands for Information Technology Infrastructure Library and is a collection of best practices in the area of technology infrastructure. ITIL is a recognized international standard for the IT service management profession. It contains established norms, methods, processes, and practices. ITL standards provide guidelines for managing IT services, creating IT service capabilities and enhancing IT service management.

The importance of IT services and IT infrastructure to an organization cannot be under estimated in the current business environment. The increasing acceptance of a process based approach to managing IT indicates that the application of appropriate knowledge, skills, processes, tools and techniques can have a significant impact on business success.

Our ITIL courses aim to improve the quality of the IT sector, IT users and IT professionals by means of quality education. Our education offering takes into account the linkage in strategic, tactical and operational functions within an organization. This makes it easy for participants to envisage a customized ICT service management methodology for their organization.


CPN offers ITIL Foundation Training Regular & Fast track.


Training Cost includes:
  • Training Fee
  • Books.
  • Training Attendance Certificate.
  • Materials for Exam Preparation.
  • Extra Practice Time.


Course Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Certification scheme (Awareness)

Who is it aimed at?

This certificate is appropriate for those working in an IT environment - or where IT services are a core competency. This may include but is not limited to, IT professionals, business managers and business process owners.

Course Outline

ITIL Foundation course addresses at a high level the five phases of the service lifecycle.

Service Strategy

This includes defining the market, developing the offerings, developing the strategic assets and preparing the organization for execution through the entire Service Lifecycle.


Service Design

This includes the design of appropriate and innovative ICT services (including their architectures, processes, policies and documentation) to meet current and future agreed business requirements.

Service Transition

This includes taking the Design and transitioning the Service, or Changed Service, into operations. Also includes managing and coordinating the systems, functions and activities required for the building, testing and deployment of a 'Release' into production.

Service Operations

This includes fulfilling all activities required to provide and support services including responding to operational needs in Business and Technology. Ensure effective functioning of the components supporting the service, so that the customer (business) achieves his/her goals.

Continual Service Improvement

This includes comparing Service Level Achievements to Service Level Agreements and to recommend & execute improvements in all phases of the lifecycle. This is done using the Plan-Do-Check-Act circle of Deming, based on having a consolidation-phase for each improvement.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.


In addition to the service lifecycle, the foundation course covers comprehension and awareness on the following topics:

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Certification scheme (Awareness)


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