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ITIL stands for Information Technology Infrastructure Library and is a collection of best practices in the area of technology infrastructure. ITIL is a recognized international standard for the IT service management profession. It contains established norms, methods, processes, and practices. ITL standards provide guidelines for managing IT services, creating IT service capabilities and enhancing IT service management. The importance of IT services and IT infrastructure to an organization cannot be under estimated in the current business environment. The increasing acceptance of a process based approach to managing IT indicates that the application of appropriate knowledge, skills, processes, tools and techniques can have a significant impact on business success. Our ITIL courses aim to improve the quality of the IT sector, IT users and IT professionals by means of quality education. Our education offering takes into account the linkage in strategic, tactical and operational functions within an organization. This makes it easy for participants to envisage a customized ICT service management methodology for their organization. |
CPN offers ITIL Foundation Training Regular & Fast track.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
This certificate is appropriate for those working in an IT environment - or where IT services are a core competency. This may include but is not limited to, IT professionals, business managers and business process owners.
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In addition to the service lifecycle, the foundation course covers comprehension and awareness on the following topics:
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